주요업무
[Essential Duties and Responsibilities]
• Respond to client inquires and concerns. Ensure timely and quality service delivery to clients.
• Follows up with clients to ensure customer satisfaction.
• Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.
• Communicates work orders to technicians and assists management in resolving problems.
• Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
• Maintains files on work orders, proposals, and department files.
• Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
• Responsible for administration of procurement and closing invoices
• Supports and provides FM/AFM financial data for month end close
• Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
• Assists with the inspections on the facility campus.
• Uses pc and/or PDA for work order system, email ESS and training.
• Assist with process and procedure training.
• Manages ordering and inventory for Beverage program
• Maintains office and miscellaneous supplies for the sites
• Supports the copier operations program
• Hosts vendor site orientation for soft services
• Other duties may be assigned.