The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function. The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.

- Complete regular assessments of search quality based on business requirements in accordance with evaluation standard documents - Plan, conduct and support policy training and go-live process for BPO partners and in-house specialists - Coordinate and support in-house specialists' tasks and data delivery - Ensure overall data delivery quality and improve project performance to achieve established targets: - Conduct quality inspection of evaluated data and specialists' daily tasks - Be responsible for standard document clarifications to ensure better understanding for BPO partners and in-house evaluation specialists - Conduct calibration meetings with the team to analyze and align on different cases, evaluate performance, offer solutions and suggestions to improve accuracy rates - Work and interact closely with POC and other stakeholders to provide timely and quality feedback on SOP/guidelines/data quality to optimize existing processes and to ensure overall project success - Work on various evaluation-related projects outside core responsibilities based on business needs - Perform other ad-hoc duties as assigned

- Bachelor’s Degree or above - About 2 years work experience, preferably in QA/data analysis/project management - Proficient Korean as a working language, proficient English skills at all levels (reading, writing, listening, speaking) for daily communication - QA and quality improvement experience, familiarity with RCA and data analysis - An in-depth understanding of local culture and familiarity with the Internet usage habits of local users

- AI or machine-learning project experience - Overseas work/training experience or in a multi-cultural/multilingual environment - Knowledge about search engines, familiarity with social media platforms - Knowledge of TikTok App, functions and services especially related to Ads - Strong interpersonal skills, excellent attention to detail, precision and accuracy - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role.