주요업무
- Diagnose, analyze, and resolve technical problems to minimize operational impacts on customer networks.
- Provide advanced technical support for FLV, FFI and deployment, addressing complex technical challenges in customer deployments.
- Troubleshoot mobile/core network components (EPC/4G: MME, SGW, PGW, PCRF; 5G: AMF, SMF, UPF, PCF, NSSF, AUSF, UDM, NRF) and related functions
- Take an active part in emergencies, contributing to timely fault isolation and restoration of customer solutions and networks.
- Collaborate with product development teams to provide feedback that drives product enhancements and quality improvements.
- Mentor and train junior support engineers; contribute to global support processes and service improvements