The Customer Service Consultant is responsible for selling products and providing customer support and care across Aesop’s evolving Omni-channel. This role will build and strengthen customer relationships and contribute to the commercial growth of the business by delivering a flawless customer experience.

Customer experience: • Possess a customer-centric mindset and are naturally driven to go above and beyond for the customer. • Communicate with customers via telephone, email and company website messaging function with a professional knowledge. • Provide consultation and recommend relevant products to customers. • Restore customer relationships and promote loyalty by responding to and handling sensitive and negative customer experiences (instore and online) in a tailored and personalized manner, while adhering to guidelines and procedures. • Monthly store visit is required to experience Aesop's hospitality and manners in person. Support Digital Commerce: • Assist customers on their online shopping journey. • Within product related inquiries, recommend and where applicable, actively identify additional selling opportunities. • Assist on the daily online order processing across all digital channels (i.e.

Aesop.com

/ Kakao / Naver). • Work closely with cross-functional teams to support customer's inquiry on products / purchases / delivery information. • Sharing insights & proposes appropriate actions across Aesop's retail channels. Agency Management: • Provide Aesop's guidelines and product knowledge to the agency. • Monitor the service level of the agency in order to maintain the customer experience as Aesop's customer service standard. • Coaching the agency to improve their performances and enhance communication skills.

• A Bachelor's degree or equivalent experience. • Proven experience in customer service and sales. • Strong interpersonal and organizational skills with a consistently customer-centric attitude. • Demonstrated experience in successfully engaging and managing customers across various channels (e.g., in-store, online). • A proactive approach and strong potential for learning and utilizing new systems (e.g., Zendesk, SAP, MS Office, etc.) • Flexibility in working hours may be required depending on business needs.

• An understanding of e-commerce operations is preferred. • Able to communicate in English (verbal and written) in plus.

For more details, please refer to the company website.