Product Support Engineer Date: Nov 8, 2024 Location: Seocho-Gu, Seoul, KR Company: Teradyne

• Manages customer requests, product escalations, and service emergencies • Provide product support to new installations, and all active installed base • Support Engineering with customer floor plan and first site kit development • Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.) • Coordinate and support PUP and PIP activities at international sites as needed • Participate in new product definition and coordinate EHS requirements between Engineering and Customers • Lead new product installation and ensure successful bring up of new products • Create and provide Product Training Documents and Procedures to field team • Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales. • Create customer facing failure analysis or failure investigation progress reports • Travel for training, support, and installation activities worldwide • Other product support and customer support assignments as required

• 5-15 years of product support/service experience in the semiconductor test industry • Strong communication, organizational and multi-tasking ability • Ability to schedule and manage small projects is desired • Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage • Prefer prior knowledge and experience in ATE (Automatic Test Equipment) industry • Flexible to work at multiple time zones and able to travel as needed • Worldwide travel 10~20%, meeting customers, and resolve problems at customer sites

For more details, please refer to the company website.