글로벌 Luxury기업에서 CS 센터장을 모십니다.

• Client Service Center business operation - CS center management: service level and process improvement - Client service planning in align with Central projects, KPI, budget and digital CRM - Set key strategies and initiatives to provide excellent client service - CS Sales enhancement by customer tiers and product categories - Manage sales turnover, quality and productivity on daily/weekly/monthly/yearly basis - Develop monthly promotions and right incentive plans to motivate client advisors Project management - Overall company related, enhancement on CS system - Client service projects implementation(Clienteling Solution, Digital Client Personal Advisor program, Live Streaming Services, etc) - Design and shape the next CS organization for digital client development People management - Drive CS managerial meetings and training (ex. Daily morning briefing, product trainings, Call Quality coaching…) - CS Team manager’s performance monitoring, Onsite coaching and mentoring people to develop competency and skills - Improve CS advisor’s service to next level and manage complaints handling - HC management: Budget HC, rostering based on seasonal or product launching and hiring right staffs, training Relationship management with other parties - Collaboration with cross functional teams: Logistics/IS&T/Human resources/Store manager at monthly touch base for each - Collaboration with central team in order to input local needs: bimonthly Digital Conference Call, Quarterly Business review with Central, workshop, seminar Reporting - Weekly/Monthly report on sales, call KPIs, and other related topics - Sales forecast to Retail Operations, Accounting, and warehouse in line with e-com

경력 15년 이상 영어 능통자 CS management skills retail, luxury, 콜센터 출신 우대

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근무지: 서울 수표동 제출 서류: 국문 & 영문 이력서