Management and support of Daimler truck service centers at customer complaint management and technical solutions.
Lead the team to solve critical technical issues and set the process to make sure of quality assurance while communicating with HQ and Daimler truck service centers.
Establish CR KPI to drive efficient and effective way of customer complaint management.
Repair quality management via the repair quality KPI from CSI (FRFT)
Team development
Responsible for technical regulatory topics
Management of recall & Service measure (Product liability) & External regulatory issue
Manage the team budget and monitoring expenses regular basis
자격 요건
Education
Minimum B.A. degree in Automotive engineering or Mechanical engineering preferred
Experience
Minimum 10 years of job experience in automotive industry
Specific knowledge
Automotive engineering related certification and Knowledge
Teaching method and interpersonal communication
English proficiency in business context level