As a valuable part of Coupang’s Global Mobility team, this role will manage a caseload of the end-to-end global mobility processes, helping to ensure smooth relocation and onboarding experience for our expatriates. The ideal candidate has a positive can-do attitude, thrives in a high energy, customer focused environment, works well managing multiple priorities and stakeholders, and is confident in their ability to drive continuous improvements to the program.

• Acts as the primary point of contact for expatriates, providing guidance and support in managing their end-to-end global mobility processes from relocation to on-assignment benefits to repatriation • Provide outstanding customer service, including resolving any issues or escalations efficiently and effectively • Liaises closely with key vendors, including relocation and destination services agencies, global health insurance, and travel providers ensuring they meet their SLAs • Collaborate effectively with internal stakeholders to ensure policies and processes are fit for purpose, efficient, and compliant. • Manages, regularly audits, and analyzes their global mobility caseload data, creates reports, identifies trends and patterns to influence changes and enhancements to the program • Performs accounting tasks, processing global mobility invoices, and reports on gm compensation and spending • Supports team to develop and deliver ongoing training and resources to employees and stakeholders, keeping all well informed of the policy, processes and any changes • Proactively stays informed of industry and functional specialties, researching best practices, notable trends, and benchmarks to recommend improvements • Collaborates on Global Mobility, Immigration and other HR team initiatives and projects as assigned

• Bachelor’s degree or equivalent experience in Global Mobility, Human Resources or related field • 3+ years’ experience in Human Resources, Global Mobility, Recruitment, or related field • Experience resolving urgent issues, with a strong sense of accountability and judgment • Ability to prioritize effectively and manage multiple complex projects and tasks tracking key dates and deliverables • Excellent customer service, emotional intelligence, cross-cultural conscientiousness and support of diverse communities • Strong written and verbal communication (English and Korean) including tact and diplomacy • Excellent attention to detail, organizational, and time management skills • Comfortable taking initiative and working independently, in addition to collaborating as a team-player, building effective relationships with cross-functional teams • Proficient in Microsoft Office Suite and confident in their ability to learn, navigate and leverage other systems and technologies • Experience working with confidential data and handling sensitive matters with discretion

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer