CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Seoul office based on business requirements or for company/team events. We are looking for an Associate Customer Service Manager to join our team. This role serves as a vital bridge between our customers and CACTUS, ensuring customer needs are understood and addressed while providing helpful advice, solutions, and prompt responses to inquiries.

• Communicate with Korean customers through various channels (phone, email, etc.), understanding their needs, resolving inquiries, and providing guidance on our services. • Understand the publication requirements of authors and translate these from Korean to English for effective communication with internal stakeholders. • Relay information received from internal stakeholders back to customers, translating it from English to Korean. • Convert new and potential customers into loyal supporters by offering suitable pricing, services, and delivery options. • Address and resolve customer complaints, ensuring an exceptional service experience to retain existing customers. • Share insights on market trends with internal stakeholders, becoming a trusted advisor to help improve conversion rates. • Undertake additional projects as needed.

• Bachelor’s degree in any discipline. • Proficiency in spoken and written English with excellent comprehension skills. • A minimum of 2 years of experience in customer service or related roles (fresh graduates are also welcome to apply). • Basic computer skills. • Strong customer-oriented mindset and adaptability to engage with clients from diverse backgrounds and cultures. • Ability to anticipate and empathize with customer needs through active listening.

For more details, please refer to the company website.

Benefits of this Role • Work from home • Work from home allowance • Health check allowance • Holiday gift • Wedding/ funeral support • Mental health program