To support the seamless execution and continuous improvement of the Membership and La Collection programs through efficient operational management, system maintenance, and cross-functional coordination. This role ensures accuracy in gift and membership management processes, provides support to frontline teams, and helps deliver excellent client experience aligned with brand standards.

• Oversee and deliver flawless daily operations of the Membership and La Collection programs, including technical support, issue resolution, and internal/ external communications • Manage gift inventory and stock flow, ensuring accurate tracking, on-time delivery to boutiques, and budget and expense management • Coordinate and facilitate training sessions for boutique teams on program features, updates, and operational procedures • Contribute to program development by supporting content updates and the creation of digital assets (e.g., websites, cloud pages), and by collaborating with key stakeholders • Maintain and cleanse client data, including follow-up on technical issues with support and clear communication with the TDS team • Act as the primary contact for ad hoc inquiries from CCC and boutiques, ensuring timely and accurate responses, and establishing SOPs for handling client inquiry • Support the planning, execution, and post-event follow-up of client services and events linked to Membership and La Collection initiatives • Ensure smooth operations and optimal experiences for clients and beauty advisors by providing timely support and resolution for data-related issues and technical errors. • Responsibilities include troubleshooting various issues, ticket management according to SLA guidelines, identifying root causes with the TDS team to resolve problems efficiently. • Support seamless user acceptance testing(UAT) to enhance the client and beauty advisor journey. • This includes writing comprehensive test cases and scenarios when necessary to ensure all features and processes function as intended. • Manage back-end configurations to support the continuous operation and optimization of the loyalty program. • Develop and maintain cloud pages, as well as configure automated triggers in collaboration with DSM and external vendors.

Person Specifications: Academic / Professional Qualifications • University degree in business, marketing and etc. • Strong & clear communication skill and strong negotiation skill with vendors and internal counter parts • Strong & detailed documentation skills especially on MS Office tools(word, excel, PowerPoint) • Strong with numbers & details Work Experience • Minimum 3year (or more) experience in relevant jobs Required Competencies • Creative ideas, abilities to think differently from to the others • Time management, collaborative, organized, proactive, flexible • Ability to maintain professional relationships with other related divisions • Excellent organization, planning and project management skill • Problem solution and Data analytics skill • Good English and Korean in both speaking and writing

• Beauty/Fashion marketing/CRM experience preferred • Experience in luxury industry preferred

For more details, please refer to the company website.