Senior Enterprise Support Engineer, AI Cloud

As a Support Solutions Engineer in NVIDIA Enterprise Experience, you'll work with Enterprise customers and internal teams to improve the availability and reliability of NVIDIA AI Enterprise products. Your main duties are: • Taking ownership of and driving customer issues related to NVIDIA AI Enterprise software and hardware deployments, both internally and at Cloud Service Providers (CSPs), from inception through to resolution. • Working with customers across the NVIDIA Datacenter solution full stack (including DGX Server, Networking, Storage, Applications) • Bringing independent analysis, communication, and problem-solving skills to improve the customer experience. • Authoring and incorporating technical solutions into our knowledge base. • Collaborating closely with engineering teams to detail, reproduce, resolve issues and research new use cases with GPUs.

To be successful in this role, we are looking for candidates who meet the following criteria: • BS in Computer Science, Electrical Engineering, Computer Engineering, or a related field, or equivalent experience. • 5+ years of experience in system software development, cloud infrastructure, and troubleshooting customer issues. • Strong understanding of computer science concepts with excellent knowledge of Python and scripting methodologies. • Proven grasp of datacenter, cloud, and Artificial Intelligence technologies to provide comprehensive solutions for sophisticated installations, maintenance, or operations. • Superb professional-level interpersonal and communication skills, essential for working closely with customers and engineers. • A self-starter with a passion for solving problems, intellectual curiosity, positive approach, flexibility, analytical ability, self-motivation, and a team-oriented attitude. • Experience with PyTorch, TensorFlow or AI Frameworks

While the above qualifications are essential, the following experiences will make you an exceptionally strong candidate: • Experience as a developer and/or support team member addressing customer concerns for large enterprise/service provider customers at a company that produces AI and data analytics software. • Background with Server Hardware Support and Linux systems • Experience developing with C and/or Python. • Certified in CSP (Azure, AWS, GCP or OCI) or Hypervisor (Citrix, Nutanix, Red Hat or VMware) Technologies • Experience using Kubernetes, Docker and other cloud native technologies

For more details, please refer to the company website.