주요업무
The Client Solutions Manager (CSM) develops revenue opportunities with expertise in TikTok product solutions. CSM will be responsible for providing a consultative solution for our clients, using data and analytics and understanding client's KPI. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.
The CSM will play a key role in driving our clients' incremental growth by supporting product solution, vertical solution, and client relationship, together with sales team, agency team and other XFN teams;
- Proactively managing top clients and building vertical light house cases;
- Deep-diving vertical trends, by understanding users, markets with data insights.
This position is responsible for helping our Apps clients leverage TikTok to achieve their business and marketing goals, in 1 or more industries like gaming, comics, O2O, finance, dating, edu etc.
- Manage complex advertising solutions and grow post-sale client relationships and revenue for 3 different vertical clients (Gaming, Media & Entertainment, Emerging)
- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Create best practices through campaigns and share the content internally and externally to elevate the bar of success of TikTok campaigns.
- Drive product innovation based upon client needs.
- Spearhead client education on products to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
- Build and leverage strong cross-functional collaboration to support clients' needs