[ASML] CS Service Coordinator

공고소개
주요업무
자격요건
채용절차
기타안내

1984년부터 지속적인 투자와 기술 개발을 통해 반도체 시장을 선도해 온 ASML은 반도체 핵심 공정 기술인 정교한 리소그래피 장비의 생산을 통해 우리 삶의 혁신을 만들어가고 있습니다. 지금 이 시간에도 전 세계 16개국 60개 이상의 지사에서 약 4만여 명의 직원들이 함께 일하며, 개인과 사회의 잠재력을 이끌어낼 수 있는 기술 혁신을 위해 노력하고 있습니다. ASML is a high-tech company and leading supplier to the semiconductor industry. We manufacture complex lithography machines used by chip manufacturers to produce integrated circuits or computer chips. It is essential that ASML's property, plants and equipment, buildings, real estate and services are maintained at a consistently high level to realize our growth targets. The Corporate Real Estate (CRE) organization is a centralized department that is responsible for CRE activities worldwide, serving more than 40,000 employees.

주요업무

✅ Mission - Take a responsibility to support & improve internal process of CS operation. - Provide data, analysis and report on CS operation to help management decision. ✅ Main Responsibilities • SMS(Service Management System) Call Handling support - Manage all SO from opening to closing including backend process in the Finance • SMS Timewriting support - Manage Timewriting process for timely input and correction, till approval • Training / guide CS engineers on Call handling and Timewriting • User acceptance test (UAT) and Project item to be implemented in PRD • Billable labor / part management - All billable labor / material process, price adjustment, quotation, return part handing, etc till billing process in the Finance. • CAM(Configuration As Maintained) backlog management - Monitor CAM backlog and update machine configuration by following the procedure. • Data analysis and report - OSO(Open Service Order) report - Manage all open SOs for timely closing, daily follow up and weekly / monthly report on aged items. - TW(Timewriting) report - Follow up Timewriting submission and approval status and weekly report - Labor / Part usage analysis - Linked to the monthly finance report, provide deep / detail level analysis on the labor / part spending - Utilization report - Monthly report on labor utilization, follow-up on high / low utilization for root cause and action plan - Overtime report - Weekly / monthly report on overtime status, follow up on high OT cases for root case and action plan - Billable labor / Part report - Monthly report on billable labor / material status for revenue and pending items with action plans. - Local Solving rate - Monthly report on the local solving rate - SAP authority management for CS engineers. - SAP data management on part / price information. - Function location management for relocation / installation - Install Base list management

자격 요건

✅ Education and experience • Bachelor’s Degree or above, Finance, Accounting, Business Administration preferred. • 1 - 4 years in Finance / Support organization background preferred. ✅ Skills • Self-motivated and flexibility. • Good coordination skills and interpersonal skills. • Pro-active, self-initiative and self-driven for planning, preparation and execution. • Good internal and customer communication skills. • Good verbal and written language skills in English. • Good team player and wider angle of view. • Critical thinking and business acumen. • Data analysis and reporting skill to find out the area to focus (preferred) • Experience on SAP / MS Office preferred.