Responsible for evangelizing Adobe Solutions with enterprise customers, this role engages as the technical health leader, delivering dedicated services, methodology advice, and being the customer’s technical advocate within Adobe. Key elements of the role include Service Delivery Strategy, implementation cycle guidance, balancing risk and maximise value in Adobe technology adoption. In addition, partner with Customer Support leaders, you will field questions, log and work high priority issues & and handle critical issues while working with the extended Adobe Support team (Customer Support, Consulting and Engineering).

• Build, develop, and maintain strong one-on-one relationships with customers. • Serve as a central point of contact of technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment. • Engage with Director above executives to translate business needs into technical and operational plans. • Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization. • Coordinate and drive efforts to optimise product performance and adoption. Lead and guide customer through sophisticated environment changes and upgrades. • Field technical inquiries, handle customer issues, and influence partners to improve customers’ health. Supervise the management of technical critical issues and escalations. • Share proactive notifications and recommendations of upcoming releases and possible impact. Deliver proactive status updates, deliverables and best practices. • Lead regular customer check-ins and participate in quarterly business reviews. • Continually develop both technical and soft skills individually.

• Minimum of 5 years of experience in a fast-paced, enterprise-level, critical software support, professional services, or consultative, development and/or related role in Marketing Technology. • Strong technical background with hands-on expertise to work through challenges and events. • Proven presentation skills, and experience organising and leading high-profile customer meetings and calls. • Experience in one or more of the following: Java, JavaScript, JQuery, CSS, REST, XML, Database, web-server, LDAP technologies. • Demonstrable ability to adapt to new technologies and learn quickly. • Competency in Analytical Problem Solving, Building Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Project Management, Thought Leadership, Product & Technology Expertise. • Very strong written and verbal communication skills in English and Korean. • Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.

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