Senior Manager of Customer Success & Technical Account Management – Korea

In the Ultimate Success organisation we own the full spectrum of customer success outcomes—everything from retention to adoption, platform health, and the growth of Adobe’s use case. We support Adobe’s Experience Cloud vision alongside senior customers to encourage strategic alignment and long-term value. Through your leadership, the team will hit key landmarks such as strategic business reviews, mutual success plans, readiness strategies, and impact tracking. Proactively orchestrating cross-functional resolution plans, and serving as a strong internal advocate to drive continuous improvement across Adobe’s products, processes, and customer experience. [People & Team Leadership] • Attract, develop, and retain top talents across CSM and TAM roles in a high-performance team. • Drive clear career development paths, provide real-time mentoring, and champion a strong culture of ownership and accountability. • Ensure onboarding, enablement, and tools that support team growth and delivery excellence. [Executive Engagement & Influence] In this role, you'll have the opportunity to build and deepen trusted relationships with C-level executives across some of Korea’s most influential enterprises. We represent the voice of the customer in strategic internal and external forums, driving alignment, innovation, and thought leadership across Adobe’s ecosystem. By establishing a strong governance rhythm, you’ll ensure clear visibility, collaborative execution, and measurable progress toward shared goals. [Operational Execution] You will partner with the local sales and services leadership to ensure the team is aligned on account strategy and joint success plans. As a member of the Korea leadership team you will assess and improve the impact of Ultimate Success programs through clear data driven information and regular performance assessments. You will deliver consistent, scalable processes and repeatable customer success programs advised by data, customer feedback, and market research.

• Bachelor’s degree required; Higher-level degree in a relevant field preferred. • 10 years proven experience in customer success, digital consulting, or strategic account leadership, including large-scale transformation delivery. • 5+ years leading high-performing teams within a technology or enterprise software environment. Experience of localising global strategies to fit Korea market dynamics and customer needs is a plus. • Proven success collaborating with executive collaborators and delivering tangible business impact in intricate customer settings. Demonstrated ability to build trusted advisor relationships with enterprise customers, driving adoption and long-term value. • Strong critical thinking and operational execution skills, with a data-informed, outcomes-focused demeanor. • Outstanding communication and executive presence, and comfortable navigating matrixed organizations and influencing at all levels. • Deep curiosity and ability to quickly learn and articulate Adobe’s value proposition and product suite. • Fluent in Korean and English, with strong cross-cultural communication skills. Deep understanding of Korean business culture and customer expectations.

For more details, please refer to the company website.