Join our Customer Care Team The Customer Care department provides enquiry, quotation, order handling and dispute management services to customers of the Baker Hughes business. The team operates on multiple sites, supporting sale of Bently Nevada products. Partner with the best As a Customer Care Specialist, you will support the tendering team for the Asia Pacific region. You are responsible for customer inquiries, preparing proposals and order management. Works on the basis of a predefined sales plan.

As a Customer Service Specialist, you will be responsible for: · Acting as a focal point to ensure delivery of great customer service for an assigned scope of region · Providing support to Sales, Projects, Services, Channels, Direct Customers for information on price/lead times/status of internal&external sale orders, return materials/shipments · Supporting Know Your Customer on boarding process, commercial pre-qualification and bidding · Generating quotes using established quotations processes and tools (SAP and other relevant business platforms) meeting company standard turn-around targets · Following up open quotations and recording key metrics variables as advised by manager · Managing daily order management activities include coordinating with factory, order amendments, retention of documents, order status tracking and proactive communication · Processing of orders, purchase requisitions, purchase order requests and customer’s data maintaining 100% compliance on process & policies · Supporting Invoicing, audits, work with Finance and Collections teams to improve Receivables performance

To be successful in this role you will: · Have a Bachelor. Have experience in Sales is an advantage. · Be able to demonstrate good oral and written English communication skills · Be able to show good problem-solving skills along with interpersonal skills · Be a team player with ability to work independently · Be a natural, proactive communicator with good customer service skills and “Can do” mind set · Able to communicate in fluent English.

For more details, please refer to the company website.