QA - Safety Model Operations - (Korea)

•⁠ Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects. •⁠ ⁠Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution. •⁠ ⁠Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders. •⁠ ⁠Perform daily audits and provide analysis of errors and feedback to respective teams. •⁠ ⁠Compile & deliver regular performance data reports to SME & management teams as required. •⁠ ⁠Conduct regular RCA escalations through the relevant process. •⁠ ⁠Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions. •⁠ ⁠Participate in or lead policy briefings to ensure any changes are consistent and in line. •⁠ ⁠Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal. •⁠ ⁠Be able & willing to support or backfill temporary gaps in market support. •⁠ ⁠Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning. •⁠ ⁠Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills. •⁠ ⁠Design/help to design a training plan and implement it according to the timeline

•⁠ ⁠Fluent in Korean is required as the role requires communication with Korea markets, fluent in English is also required as it is the working language. •⁠ ⁠A fast learner who has the ability to embrace a fast-paced working environment.

•⁠ ⁠Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage. •⁠ ⁠Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations. •⁠ ⁠Familiar with the business logic of labeling and working mode of the upstream and downstream teams. •⁠ ⁠Comfortable reporting to, or collaborating with, a broad range of XFN partners. •⁠ ⁠Good presentation skills, communication and interpersonal skills.

• For more details, please refer to the company website.