At Ferragamo, we're more than just building a Brand; We are re redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship. And you’re more than just joining a Team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team. Let’s Evolve Iconic and create the next exciting chapter

JOB TITLE Retail Trainer DEPARTMENT Retail Training / Retail Operation REPORTING LINE Reports to Training Assistant Manager JOB PURPOSE To deliver impactful training, coaching, and onboarding programs that enhance client advisors’ skills, improve retail performance, and ensure alignment with the company’s retail training framework. The Retail Trainer plays a key role in supporting store teams through in-person coaching, e-learning management, reporting, and continuous improvement of training initiatives. MAIN RESPONSIBILITIES • Conduct in-store coaching sessions and record activities in iLearn (including due tasks) • Manage attendance records and collect participant feedback via Microsoft Forms • Track training status by store and week, updating onboarding and training reports accordingly • Guide store managers on briefing record procedures using iLearn guidelines and PPT references • Monitor training completion rates and prepare reports (with collection completion goal of 95%) • Provide instructions for extracting store-specific training reports and managing reporting processes (CXG Connect, iLearn) • Register training results and completion status in iLearn; ensure automated report circulation to relevant stakeholders • Manage access rights for CXG Connect and update store information and recipient lists in “KOREA” sheets • Support field coaching (sales coaching, CRM coaching, client management coaching) and respond to RM coaching requests • Deliver offline/online training sessions, including onboarding, refresher, and content-requested programs • Create and distribute training materials (workbooks, trainer guides, videos) and content for retail team requests • Oversee iLearn-based training operations, including self-learning modules (FLAME, e-learning, etc.) • Manage and monitor briefing records for shopper visits and ensure accurate logging in iLearn • Support Clienttiamo training follow-ups • Oversee onboarding programs for new hires, including 1–2 day orientation, weekly training schedules, and 30/60-day check-ins • Administer existing employee training sessions (quarterly) and follow-up evaluations • Track and review mystery shopper results per store and maintain reporting folders (Excel, Teams) • Manage training-related costs, including transportation, accommodation, and rewards reimbursement, ensuring approvals and documentation are in place • Handle system issues (iLearn, Scomm, etc.), quiz retakes, and liaise with Helpdesk for resolutions • Place and manage SUPPLY training material orders • Oversee Ambassador program operations: store briefings, activity tracking, and rewards follow-up • Prepare training data, update reports, and ensure alignment with retail KPIs and compliance requirements

REQUIREMENTS • 3-5+ years’ experience in retail training, learning & development, or retail operations, preferably in luxury/premium retail • Strong understanding of retail KPIs and clienteling practices • Proven track record in training delivery, coaching, and onboarding programs • Proficient in e-learning systems (iLearn or equivalent), reporting tools, and MS Office • Excellent communication and facilitation skills in English and Korean • Strong organizational skills with attention to detail and ability to manage multiple priorities • Passion for people development and enhancing retail excellence COMPETENCIES • Training & Coaching Skills • Communication & Presentation • Problem Solving & Adaptability • Stakeholder Management • Customer-Centric Mindset • Organizational & Reporting Skills

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