JOB MISSION The Retail Manager is responsible for managing, leading and developing the retail network and the team, in order to meet strategic business objectives. You will ensure the successful implementation of internal and external policies and procedures in line with Ferragamo’s highest level of customer service standards. You will act as a leader and a mentor for all the Team.

MAIN RESPONSIBILITIES BUSINESS DEVELOPMENT Prepare market business plan to determine strategies to develop the market(s), maximize sales and grow customer loyalty Lead and supervise the client service strategy and e-commerce operations processes by driving and enhancing workflows, procedures and policies to deliver a best-in-class omni-channel customer experience and maximise the business opportunities Enhance the Ferragamo customer experience through the proactive management of the VIP and high value client relationships Ensure the brand positioning in terms of image and presentation in the local market is consistent with the brand strategy and maintains it at the highest level at all times Maintain communication with business partners, with neighboring brands, and with the environment around our stores to be aware of any information (performance of neighboring brands, customer flow, security issues, flows in the malls, common services, floor managers in department stores, etc.) Keep updated on the market trends of the luxury markets with specific focus on competitors benchmarking (clientele, events, promotions, pricing, merchandising strategies, market positioning) in the single cities in which the stores are present BUSINESS ACCOUNTABILITY Responsible for providing market input for the Budget and developing strategies to achieve financial targets Full responsibility for his & her market P&L Daily follow up on the sale of his/her assigned stores, communicating with all the teams to give the necessary coaching, motivating the teams to improve their results day by day Analyze, review and ensure the awareness of key performance indicators throughout the team members Merchandise each POS and work with marketing team in adherence of corporate guidelines to maximize sales and brand exposure, and work with the team to have each POS develop and grow our visual presence within the store Partners closely with merchandising and supply chain teams to ensure that all stores have the correct product assortment and availability to achieve sales Generate and review periodic reports on customers services KPIs, customer buying behavior and order to cash cycle ensuring timely maintenance, accuracy, completeness and integrity of all information Support the stores managers to manage, follow and challenge a team of varying size throughout seasonal fluctuations to ensure a smooth running of the service and the optimization of processes to reach KPIs Liaises with store planning/projects managers on store renovations, expansions and new openings and lead the new store opening process PEOPLE MANAGEMENT AND DEVELOPMENT Oversee the recruitment and the selection of the sales staff together with HR dept ensuring that all recruits meet the company standard in terms of skills, experiences, qualifications and potential Identify talent in the market, prepares and implements development plans and succession plans, providing a pool of qualified and motivated mobile employees Coach store managers to ensure their continuous development. Inspire the store manager and store team providing them with insights on tone of voice and leading by example in terms of behavior and knowledge, dynamism and professionalism Ensure that all store employees are receiving regular feedback through the one to one process Manage the people review process, conduct performance review for all direct reports Ensure that training initiatives are effectively implemented in the market Update sales associates and store personnel on new product launches, advertising, technical information – i.e. utilizing all tools to maximize the sales potential SERVICE EXCELLENCE Embody and inspire the store managers in elevate customer in-store experience by delivering highest luxury selling ceremony Foster a store environment of service excellence, defining, model and hold store managers accountable for long-life customer engagement Have an understanding and knowledge of the market top clients and merging clients RETAIL OPERATIONS Streamline retail operation processes and procedures with omni-channel approach and identify synergies with the market to ensure operations are efficient and effective Monitor the overall stores’ appearance (visual merchandising standards, technical maintenance, cleanness, staff personal appearance, etc.) Review and validate monthly rota’s ensuring match to traffic is optimized with breaks, vacations, overtime and that all key changes are reported on a weekly basis Supervise and guarantee the implementation of the company policies and monitors of internal control procedures Make effective and regular visits to all stores and conduct monthly business review Participate in morning briefs. Coach the store manager to motivate and give feedback to each sales staff Review KPIs of all employees with store managers, identify variations, celebrate improvements and challenge stagnation (daily sales, average ticket, upt, as well as: grooming, MOI, Shoppers results)

Positive and contagious energy, motivation and pragmatism A minimum of 4-7+ years leadership experience in a client centric role within customer facing environments Strong business acumen and in-depth knowledge of the desires, needs and expectations of luxury clients across multi-channel and multimodal (telephone, live chat, web and email) contact environment Strong retail fashion/luxury background Deep knowledge of omni-channel solutions in a retail environment, combined with the ability to handle complex business situations and communicate effectively with all levels of the organization Demonstrated people management skills with the ability to lead and motivate large teams within a very demanding environment A professional attitude to create competitive advantage through an integrated and engaging omni-channel environment with exclusive clientele Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations Team player and able to build good professional cross-functional relationships with peers and team management in multicultural and fast-paced environment Strong analytical skills Fluent in English and mastery of another language would be a plus Operate with passion and respect, be authentic, courageous and innovator, create a well-being mindset Seniority Level Associate Industry Retail Luxury Goods and JewelryRetail Apparel and Fashion Employment Type Contract Job Functions SalesManagement Skills SalesSales ManagementRetail SalesFashion RetailStore Management

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