주요업무
• Represents the business unit in a professional, positive manner
• Develops (with input from cross-functional teams) and deploys strategies that improve both profitability and growth
• Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers
• Responsible for driving/leading the acquisition plan, delivering, and executing the plan
• Monitors market dynamics, including customer and competitor developments, funneling relevant information to the appropriate sales & strategy management team
• Takes ownership of the total customer experience, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate
• Monitors program launch activities to confirm change management is properly executed internally and externally ensuring program profitability commitments are achieved through launch & series production
• Oversee sales and commercial management for customer programs of the assigned customer accounts. This includes but is not limited to RFQs, engineering changes, contract management, documentation of customer-owned tooling, customer portal management, VA/VE activities, capacity management and negotiations, mentorship of plant employees new to the customer, accounts receivable, etc.
• Develops sales forecasts and monitors market trends throughout the year for use in forecast reporting
• Provides global coordination on customer issues where required