As Expert Center Professional, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) • Work with Waters field service engineers and other divisions to quickly resolve customer issues and maximize customer satisfaction. • Ensure customer compliance regulations are followed • Support field service engineers and customers’ requests. • Maintain sound knowledge regarding the technology and customers' application demands • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales • Utilize, promote, and contribute to Waters tools, such as Waters Knowledge Base and ‘How to Video’s'. • If necessary, manage performance maintenance schedules and auto-created PM cases as well. • Schedule engineers for Performance Maintenance & Qualification visits and inform customers throughout the process. • Support all back-office works in the Customer Success division. • Ensure that quality system procedures and Health & Safety standards are adhered to at all times • Attitude willing to expand knowledge, learn, grow, and develop in a fast-moving business environment.

Education: • Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education Experience: • 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) • Ability to perform effective system level troubleshooting • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN) Skills: • Must possess a strong customer focus Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs • Personal sense of integrity • Effective time management skills • System level approach to problem solving • Analytical mindset with a strong drive to resolve open issues • Excellent verbal and written communication skills Travel: • This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

For more details, please refer to the company website.