주요업무
1. Business Relationship & Strategy Alignment
• Build and maintain strong relationships with cross-functional business stakeholders
• Understand business strategies and align IT initiatives accordingly
• Define, prioritize, and plan IT improvement initiatives based on business needs
• Participate in operational meetings and strategic planning with business leaders
• Lead the development of business cases and strategic roadmaps
2. Program & Project Leadership
• Partner with PMO to structure and govern IT programs for successful execution
• Lead end-to-end project lifecycle: scope, design, change management, training, go-live
• Select and manage external vendors and delivery partners
• Resolve cross-functional issues and drive timely decision-making
• Ensure quality across testing, documentation, release, and ongoing support
3. Service Operations Management
• Provide regional support for incidents and service requests not handled by global teams
• Oversee VIP support and plant-level IT operations across manufacturing and office sites
• Engage in major incidents; ensure timely resolution and clear communication
• Champion root cause analysis (RCA) and preventive/corrective actions (PCA)
4. Digital Transformation Leadership
• Identify and drive sub-regional digital initiatives aligned with 5-year strategic goals
• Collaborate with business leaders to define KPIs and measure value realization
• Influence cross-functional teams to adopt digital tools and new ways of working
5. People Management
• Lead, coach, and develop a multi-country IT team
• Oversee recruitment, performance reviews, and talent development
• Manage a hybrid workforce including internal and contract resources
6. Financial & Operational Governance
• Own IT budget planning and quarterly forecasts (consulting, training, travel, etc.)
• Contribute to shaping the regional operating model balancing speed, risk, and quality