테크트로닉 인더스트리즈 코리아(TTI Korea)는 홍콩에 본사를 두고 있는 미국계 기업으로 한국 지사는 2012년에 설립하였습니다. 산업용 건설장비, 전력 도구, 측정도구 등을 판매하고 있습니다. TTI Korea는 강력한 브랜드, 혁신적인 제품, 운영 효율성 및 뛰어난 인재를 주요 전략적인 목표로 하고 있습니다. 특히, 한국에서는 전문가용 공구 브랜드인 Milwaukee Tool 판매를 주요 사업으로 폭발적인 성장세를 보이고 있습니다. 지속적인 사업 확대에 따라, 최고의 인재들을 모시기 위해 노력하고 있습니다. Techtronic Industries Company Limited (the “Company” or “TTI”) is a world leader in cordless technology spanning Power Tools, Outdoor Power Equipment, Floorcare and Cleaning Products for the professional, industrial, DIY and consumer users in the construction, industrial, commercial, infrastructure, power utility, MRO, and consumer home markets. The Company is committed to accelerating the transformation of these industries through superior environmentally friendly cordless technology. The TTI brands like MILWAUKEE, RYOBI and HOOVER are recognized worldwide for their deep heritage and cordless product platforms of superior quality, outstanding performance, safety, productivity and compelling innovation. [ Milwaukee Tool Korea ] ✔ Korea Web Site :

www.milwaukeetool.co.kr

✔ Naver Cafe :

cafe.naver.com/milwaukeetool1

✔ Facebook :

www.facebook.com/MilwaukeeToolKR

✔ Instagram :

www.instagram.com/milwaukeetoolkorea

✔ Youtube :

www.youtube.com/c/MilwaukeeToolKorea

[Position Overview] Milwaukee Tool Korea is seeking a CRM Manager to drive digital transformation initiatives across our Salesforce CRM, Magento e-commerce platform, and Oracle ERP systems. This role bridges business needs with technical solutions to optimize sales operations, customer experience, and enterprise resource planning in the Korean market. [Key Responsibilities] • Gather and document business requirements for Salesforce, Magento, and Oracle ERP implementations • Transform business needs into clear, testable requirements with minimal rework (target: <5% rework) • Design configurable, scalable solutions aligned with business objectives • Minimize production defects related to requirements or design (target: ≤10% of total stories) Stakeholder Management & Communication • Facilitate workshops with sales, marketing, IT, and operations teams to elicit requirements • Present solutions clearly to secure stakeholder alignment (target: >90%) and sign-off • Provide regular status reports on BA activities, system adoption, and project initiatives • Resolve requirement conflicts effectively across cross-functional teams Process Improvement & Optimization • Analyze current business processes across Salesforce CRM, e-commerce, and ERP workflows • Identify and implement process improvements to reduce cycle times by at least 10% • Propose 2-3 optimization initiatives annually • Drive continuous improvement in system utilization and business processes System Integration & Data Management • Ensure seamless integration between Salesforce, Magento, and Oracle ERP • Support data migration, data quality, and master data management initiatives • Validate system configurations meet business and technical requirements Training & Documentation • Develop comprehensive documentation including requirements, user guides, and training materials • Conduct training sessions to achieve >90% end-user adoption and proficiency • Create and maintain process flows, functional specifications, and system documentation Privacy & Data Compliance Responsibilities • Update and maintain customer-information consent and data-retention policies in alignment with HQ Legal, ensuring full compliance with Korean privacy regulations. • Audit systems and cross-functional operational processes to verify adherence and oversee the marketing-consent renewal process with accurate delivery and tracking. • Maintain an up-to-date marketing-consent database and drive consistent privacy practices across Service, Job site, TM, and Marketing teams.

• Bachelor's degree in Business, Information Systems, or related field • Minimum 6 years as a Business Analyst • Fluent in Korean (native level) and professional English proficiency • Experience with e-commerce platforms (Magento preferred) and ERP systems (Oracle preferred) • Understanding of CRM, sales operations, and ordering process, Dealer management processes

• Salesforce Experience: Strong knowledge of Sales Cloud, Service Cloud, and Salesforce configuration (advantage), Marketing cloud. • E-commerce: Familiarity with Magento or similar platforms • ERP: Experience with Oracle ERP or similar enterprise systems • Proficiency in requirement management, process modeling, and data analysis tools • Understanding of API integrations and system architecture concepts • Experience with Agile/Scrum methodologies • Excellent presentation and stakeholder management skills • Ability to translate technical concepts for business audiences

1. 서류전형 (+ Phone Screening) 2. PI Test & Interview 3. 2nd Interview 4. 최종 합격 & Medical Check