[하이엔드 명품 패션 브랜드] Sr. CS Manager or Director (CS 센터장)

[Client Service Center business operation] • Client service planning in align with Central projects, KPI, budget and digital CRM. • Set key strategies and initiatives to provide excellent client service • CS Sales enhancement by customer tiers and product categories • Manage sales turnover, quality and productivity on daily / weekly / monthly / yearly basis •Develop monthly promotions and right incentive plans to motivate client advisors [Project management] • Overall company related, enhancement on CS system • Client service projects implementation (Clienteling Solution, Digital Client Personal Advisor Program, Live Streaming Service, etc.) [People management] • Drive CS managerial meetings and training (ex. Daily morning briefing, product trainings, Call Quality coaching...)to develop competency and skills • HC management: Budget HC, rostering based on seasonal or product launching and hiring right staffs, training [Relationship management with other parties] • Collaboration with cross functional teams: Logistics/IS&T/Human resources/ Store manager at monthly touch base for each Conference Call, Quarterly Business review with Central, workshop, seminar [Reporting] • Weekly/Monthly report on sales, call KPIs, and other related topics • Sales forecast to Retail Operations, Accounting, and Warehouse in line with e-com

- List the academic qualifications, skills, experience and language required to be successful in the position. - For professional expertise positions, identify key Knowledge, Skills, Training, and Experience requirements. - University graduate with Bachelor's degree minimum - Minimum 15 years of experience in management position of retail business or Luxury business or in Call Center - CS Project management skills - Language: Business fluency in both Korean and English Solid leadership with mature and people focused mindset Client oriented mindset with commerciality - Good communication and negotiation skill - Full knowledge of retail or luxury business - Computer literacy in business systems and ability to learn new system quickly Good knowledge of PC (Excel/Access/PowerPoint) - Ability to prioritize and work under pressure to meet deadlines

서류전형 - 1,2차 대면면접 - 3,4차 화상면접(region) - 처우협의 - 입사

이수현 상무 010-3318-6933

[email protected]