주요업무
A DAY IN THE LIFE:
• Execute system data maintenance and administrative activities in support of business processes in the area of annual leave, time management , several local and global benefits administration, etc. (details refer to the country service catalog)
• Serve as the primary point of contact for employee inquiries regarding benefits, eligibility, claims, and related policies, providing clear and comprehensive explanations.
• Coordinate with benefit vendors and brokers to resolve issues, manage enrollments, and ensure accurate billing.
• Conduct benefit orientations for new employees and assist with annual open enrollment periods, including preparing materials, conducting presentations, and processing elections.
• Reconcile benefit invoices and resolve discrepancies with finance and vendors.
• Maintain accurate and confidential benefit records, ensuring data integrity across all platforms.
• Assist in the review, evaluation, and development of new or modified benefit programs to align with organizational goals and market trends.
• Prepare and generate various & time management and benefit-related reports as needed.
• Participate in special projects and initiatives related to benefits or HR as assigned.
• Understand and have working knowledge of local time/absence policies
• Correspondence with managers and leaders to confirm accuracy of employee time/absence entry
• Ensure integrations are processed timely and resolve any errors ensuring accurately processed
• Ensure regulatory compliance in line with the countries, customers, and regulations
• Ensure consistent and reliable service delivery for customers serviced
• Implement processes and initiatives to ensure continuous improvement as well as service enhancement