The eCommerce Operations Associate supports the daily operations of the online store ensuring smooth order fulfillment, accurate inventory management, and a positive customer experience. This role assists with processing orders, tracking deliveries, handling returns, and resolving basic operational issues to maintain stable platform performance. The position also collaborates with internal teams to improve workflow efficiency and support cross-functional processes. Additionally, the role helps manage B2B group orders by coordinating order details and ensuring timely and accurate fulfillment. This position offers valuable hands-on experience for candidates looking to build a career in the eCommerce industry while contributing to reliable operations and business growth.

Order Management • Process online customer orders promptly and monitor dispatch and delivery status. • Manage return and exchange procedures to ensure a smooth and customer-focused experience. Operation And Process Enhancement • Manage and optimize operational setup for the official online store (Product listing, category mapping, internal keyword search, and promotion setup). • Standardize operational processes across sales channels and manage SLA performance. User Experience Improvement • Monitor issues within the eCommerce platform and perform troubleshooting to ensure stable operations. • Improve systems and operational workflows to minimize errors and enhance consumer journey. B2B Online Team Sales Management • Manage B2B order inquiries from schools, sports teams, corporations, and organizations and convert them into sales opportunities • Verify order quantities, size breakdowns, and delivery timelines to ensure accurate and timely fulfillment.

• 1–3 years of experience in eCommerce operations, logistics and delivery management, or customer service operations • Proficient communication skills in Korean; English proficiency is a plus • Ability to analyze data and apply insights to solve operational problems • Proficiency in all Microsoft Office Products, especially Excel and PowerPoint • Good collaboration and communication skills

• Prefer to bachelor’s degree. • Sports/fashion/FMCG industry experience preferred. • Hands-on experience with online store solutions, SFCC is a plus • SAP experience preferred

For more details, please refer to the company website.