The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us.

• Deliver high-quality customer service to KR cross-border sellers through Shopee in-house support system, continuously improving inquiry resolution processes. • Responsibility includes handling challenging seller interactions, particularly those that may involve legal complexities and policy violations. • Proactively communicating with relevant internal stakeholders to escalate operational/logistic issues, mainly concerning payment, product listings, back-end systems, and extra Q&A on behalf of KR cross-border sellers. • Continuously optimizing our current systems and internal processes, improving the resolution process for each inquiry type, and enhancing the quality of our customer service and key metrics for customer satisfaction and business performance. • Cooperate 360 degrees with internal stakeholders such as the Business Development team, Seller Management, Logistics, and other teams to identify issues and discover new opportunities for process improvement and business growth.

• Bachelor's degree with at least 3 years of experience in the ecommerce industry or CS service area on the platform • Working knowledge of legal frameworks related to e-commerce and customer service operations is desirable • High motivation for team management or experience in team management • Logical thinking and presentation skills based on objective data information • Strong oral and written communication skills • Ability to manage multiple stakeholders and facilitate multi-lateral communications • Work well with cross-functional teams with proactive communication • Positive, team player, and energetic attitude

For more details, please refer to the company website.