Omnichannel Clienteling Manager는 고객 확보, 업셀링, 고객 유지 활동을 통해 비즈니스 성장을 주도하는 역할. 이 역할은 지역 내 매장 팀 전반에 Clienteling 비전과 모범 사례를 확산하고 정착시키는 책임을 가짐. 또한 Moncler Client Promise를 기반으로 고객 프로그램과 경험을 개발 및 현지화하여 장기적인 고객 가치를 창출.

-Drive a client-centric culture by coaching store teams, ensuring execution of clienteling activities, and sharing market insights and best practices with HQ. -Use client and market analysis to define regional strategy, set objectives, and report progress and business results to HQ and regional leadership. -Plan and implement regional clienteling programs, ensuring effective use of tools, consistent processes, and alignment with HQ guidelines. -Build strong relationships with top clients, support high-value client engagement, and manage the clienteling budget with proper allocation and reporting.

- Sensitivity to the codes of the luxury world - Business development approach and clienteling mindset

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