Job Title: Retail Manager Reporting to: Retail Director Location: Seoul, Korea

BUSINESS MANAGEMENT & DEVELOPMENT • Monitor sales performance versus the budget/targets and take necessary actions accordingly • Develop and implement commercial action plans to grow the business e.g. targeting clientele categories (local/tourists), incentive programs, slow movers etc. • Monitor local trading environment and trends, including competition, tourism, consumer trends • Provide inputs for OTB, liaise with merchandising team on buying and provide for product development • Work closely with the Finance Department to provide input related to sales forecast requirements, financial requirements, etc., for budgeting and investment planning purposes • Develop the brand's business in Korea by identifying potential locations for new stores and providing analysis of potential markets/profitability STORE OPERATION • Coordinate operative system in order to make right circumstance for sales • Provide necessary resources and support to stores • Work with Store Managers to monitor staff roster and manpower planning. • Inform store team on procedures and standards required and control compliance with Company Policies • Control the carrying out of administrative back-office activities through checks on retail points' back office. • Monitor all aspects of store operations including payroll, billing, and reconciliation reportsubmitted by Store-in-Charge. RETAIL OPERATION • Oversee day-to-day operation of the stores and solve unresolved operational issues • Uphold excellent standards and consistency of customer service • Keep senior management informed of issues, decisions and procedures change at store level that impact business significantly • Manage activities for new store opening or relocation, ensuring the coordination among the different actors involved. • Support architect, by onsite inspection, in space and stockroom design, control IT supply etc. • Maintain operational standards and ensuring company policies and practices are followed in the stores. PEOPLE MANAGEMENT • Direct management of dedicated stores. • Communicate vision, strategy and clear directions to retail staff • Structure the organization of retail activity and allocate responsibilities • Ensure adequate staffing through recruitment, rotation, mobility, training and development • Motivate, drive, inform and actively coordinate retail teams • Monitor sales team performance • Work closely with the Training Department to ensure proper training of sales staff and excellent customer service LOCAL BRAND IMAGE • Actively promote the brand in the local market • Propose and effectively implement local marketing, customer relation strategies to promote the brand's image • Nurture relationship with business community and competition • Work closely with the Marketing & Communication Department to provide input and implement local marketing projects • Keep abreast of counterfeits activities in the market and provide regular feedback/information to the Anticounterfeiting Department • Develop specific VIP activities like trunk shows and other brand loyalty building programs in coordination with the Merchandising Manager and Marketing Manager STORE NETWORK • Propose layout adjustments as needed to ensure commercial efficiency • Manage existing store network projects: expansion, renovation, relocation, closure, etc. • Participate in lease negotiations with landlords • Identify potential locations for new stores: provide analysis of potential markets and profitability

• The position requires an individual who works well in fast and dynamic environment • Minimum 10 years of retail experience. Luxury or Fashion is plus • Strong communication skills, people management and teamwork • Ability to manage several tasks simultaneously and meet tight deadlines, good at prioritization • Availability to periodically travel to visit markets in scope • Significant track record in running and successful Retail Training activation • A true team player who enjoys working in an environment which will stretch & expose them to working across multiple departments & teams • High energy individual who thrives working in a fast paced and evolving organization • Ability to influence others and move towards a common vision and/or goal • Fluent in English

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