주요업무
1. Demand Execution & Solution Delivery(Primary Focus)
• Serve as the regional or capability-level point of contact for incoming business demand, capturing requests and performing initial triage before escalating to the Solution partner for prioritization decisions
• Execute the demand intake and delivery process using standardized tools(e.g. Power Apps, Service Now, Accolade) within the framework and priorities established by the Solutions partner
• Partner with business owners and stakeholders to gather detailed requirements, clarify business value, and facilitate feasibility analysis – then coordinate with IT teams(architects, developers, application managers) to develop solution designs and cost estimates.
• Manage the delivery lifecycle of approved initiatives – from detailed requirements through build, test, deployment, and transition to support -ensuring adherence to architecture standards, TCO optimization, and agreed timelines
• Track solution health, performance, and user experience post-deployment, proactively addressing issues to ensure business value realization and agreed service levels.
2. Local/Regional Application Ownership
This responsibility applies when small or regional applications exist within the Solution Lead’s assigned functional scope that are not managed by a dedicated Application Manager. Examples include regional reporting tools, local workflow applications, or function-specific utilities that support day-to-day business operations
• Act as the business-side application steward for assigned small/regional applications, ensuring business continuity, stakeholder satisfaction, and alignment with global strategy
• Develop and maintain an application roadmap (Grow, Sustain, Retire) for each assigned application, in collaboration with the Solutions partner and Enterprise Architecture
• Identify and recommend application rationalization opportunities to reduce redundancy and optimize costs; the solution partner approves rationalization decisions within the broader portfolio governance framework
• Oversee intake and delivery of enhancement for owned applications, ensuring alignment with the demand process and prioritization framework
• Provide feasibility input to the Solutions partner when demand involves applications under the solutions lead’s stewardship, within their assigned functional scope.
3. Strategy Support & Governance Contribution
• Contribute to technology roadmaps for assigned capability/functional areas by partnering with business capability leaders, under the direction of the Solutions Partner.
• Monitor emerging technology trends and recommend innovations to the Solutions Partner to improve business outcomes and operational efficiency.
• Align all activities with Novelis' Vision 3x30 and enterprise priorities as defined by the Solutions Partner and IT Leadership.
4. Cross-Functional Collaboration & Communication
• Foster strong partnerships with internal stakeholders, cross-functional teams, and regional IT colleagues to ensure seamless service delivery and operational alignment.
• Engage across the IT organization within the assigned functional scope to coordinate operational support, disaster recovery planning, and IT ecosystem health.
• Support change management and communication efforts to drive adoption of new solutions.