Assistant Manager, E-Commerce Operations, reporting to Teamhead of E-commerce, has the primary objective to support day-to-day e-commerce operations & sales to reach the ambitious target via different channels and guarantee to provide consumer experiences via PUMA e-commerce channel

[Task 1] : E-commerce Operation & Function Development (30%) - Work with different parties to ensure a smooth process of order fulfilment, packaging, and delivery - Coordinate & issue tickets for reporting website bugs and enhancements - Implementation of both global and local E-commerce initiatives and conduct UAT - Ensure service availability of customer support - Manage and create personalized ordering experience for consumers - Operational excellence: logistic, customer services, IT, finance, etc. by collaborating with related partners - Enhance E-commerce channel features to maximize consumers’ experience [Task 2] : Data & Analytics (20%) - Work closely with CS & IT team to enrich consumers' data and leverage the data power - Based on the data, to work out CRM campaigns with E-com MKT team - KPIs, report setup & follow up - Basic web analytics [Task 3] : Stakeholder & Project Coordination (30%) - Align with global and APAC e-commerce teams to localise and execute initiatives for the Korean market - Manage vendor and agency relationships related to platform, fulfilment, and digital services - Prepare operational updates and performance summaries for team leadership and HQ reporting [Task 4] : Trouble Shooting (20%) - Coordinate & issue tickets for reporting website bugs and enhancements

Education : Bachelor’s degree Professional : 8-10 years of E-Commerce experience in FMCG industry IT Skills : Experience with aggregator tool (SFSS, EC monitor), Excel (Advanced), Power BI Experience with Google Analytics a plus. Language Skills : Advanced English - Participate in global meetings - Prepare and deliver business emails and reports in English - Collaborate with overseas teams on cross-functional projects - Conduct presentations and communicate effectively in English Competencies - Extreme attention to detail - Ability to work independently on assigned tasks as well as accept direction on given assignment - Must be flexible and have the ability to effectively prioritize multiple tasks in a fast-paced retail environment Functional Skills : - A comprehensive understanding of the logistics systems - Experience in end-to-end process management - Excellent communication skills - Strong problem-solving skills - Solid troubleshooting skills - Familiarity with leading ecommerce platforms - Good leadership and people management skills - Strong negotiation skill

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