외국계 명품사

Clienteling Strategy and Marketing Activities: • Monitor and support the improvement of the store teams’ performance in terms of productivity, process adherence, client satisfaction, clienteling execution. • Support local level of CRM & Client Engagement Activities for both DOS & Outlet channel: - CRM KPI Monitoring - Direct Marketing activities - Client Engagement events - Co-marketing activities - Loyalty, Thank you, Replenishment, Churn Prevention programs execution - Proper usage and adoption of in-store CRM tools • Coordinate and execute client treatments, communication initiatives and strategic engagement activities • Organize and execute VIC programs and client events, including proposal preparation, RSVP management, agency coordination and event operations • Monitor campaign performance and provide analysis and recommendations for optimization • Support store-level promotional activities and client recruitment initiatives • Perform ad-hoc duties and projects assigned by stakeholders. Customer Database Management / Analytics and reporting: • Manage CRM master data and business reporting processes to support clienteling strategies and initiatives, including: - Data Collection Process and the DB Management - Privacy policy compliance - CRM systems and tools management • Analyze client and campaign performance data to identify opportunities for conversion, retention and reactivation. • Work closely with store and retail teams to continuously improve customer data accuracy and quality. • Monitor, update and communicate with stores and HQ regarding Calling Campaigns, Diamond in the Rough Contest and other CRM initiatives. • Support the CRM Manager in preparing weekly, monthly and quarterly CRM reports. • Stay up to date on HQ CRM initiatives, market trends and competitor activities. Promotion: • Coordinated monthly direct mail to department stores in cooperation with retail department & outlet stores • Assist ad-hoc promotion activity per store. Miscellaneous: • Management of CRM materials and tools (Order & tracking) • Internal response of inquiries related client • Management of Pre-order tool guideline to communicate among store, MD, HQ CRM

Minimum 4 years of experience in clientele and marketing experience Experienced in luxury or cosmetic industry

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