주요업무
1. Identifying industry trend and dynamic, Product Development
Serves as the liaison between research and development and the customer to identify new product opportunities.
Researches and identifies potential technologies to be adapted to applications in our markets and brings technologies to the attention of the businesses.
Assists in creation of product specifications for new products and researches markets needs and potentials.
Develops test methods specific to the use of products and their applications, including the design, specification, building and maintenance of test equipment.
Assists new product development teams to design, plan, execute and present experiments and data.
Performs tests on products returned to Entegris from customers and makes improvement recommendations.
Plans and coordinates beta site test programs.
2. Technical Sales Support
Provides technical sales support for targeted territories and/or markets requiring concentrated support to capture or maintain business.
Visits customers before, during and after the introduction of new products to educate the market and pursue initial sales opportunities.
Provides, presents and interprets design, application and service information.
Supports Business as directed and provides a direct customer contact in situations requiring concentrated technical and applications support.
3. Technical Leadership
Researches and maintains expert technical knowledge of products and applications.
Researches competitive product comparisons to support the sales of new and existing products.
Collaborates with product management and marketing communications to write technical literature, white papers, manuals, data sheets and related product information.
Supports product training programs internally and externally.
Resolves the issues at field with production and application knowledge.
4. Process Management
Analyzes and implements process improvements that positively influence customer satisfaction.