주요업무
• Prepare accurate commercial quotations by analyzing product specifications, requested volumes, pricing structures, delivery requirements, and deadlines.
• Enter, process, and manage customer orders within the company ERP system.
• Monitor the full order lifecycle, tracking key milestones and ensuring timely delivery.
• Act as a primary point of contact for international B2B customers, providing regular updates and professional support.
• Coordinate with Sales, Production, Logistics, Administration, Procurement, and other internal departments.
• Liaise directly with suppliers and external partners to support procurement and delivery activities.
• Identify potential delays, discrepancies, or operational issues and proactively coordinate corrective actions.
• Prepare, verify, organize, and manage commercial, administrative, and shipping documentation related to international orders.
• Ensure that customer data, pricing information, order details, and delivery instructions are complete and accurate.
• Use Microsoft Excel and internal reporting tools to track orders, deadlines, pricing, and operational data.
• Support the continuous improvement of customer service and order-management processes.