주요업무
• Leadership
Manage projects and training initiatives as assigned by Senior Manager, Commercial Learning
Partner with the Commercial Management Team to support the sales strategy by aligning all training programs and initiatives to the priorities.
Assess sales team’s strengths and gaps pertaining to knowledge and skills; Develop programs to address competency gaps
Collaborate with internal partners within Global Commercial Learning, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical Product Education and other cross functional partners to standardize business processes
Manage new product commercialization initiatives to create training curricula, collaborate with cross-functional team to roll out training and lead train-the-trainer sessions as needed
Teach trainers relevant Standard Operating Procedures and training processes
Mentor and Coach Commercial Learning Trainer and Commercial Learning Sr. Trainer on training best practices and processes
• Technical Training
Become a Subject Matter Expert of da Vinci® Surgical System pre, intra and postoperative management
Maintain “expert” level certification of da Vinci® Surgical Systems, da Vinci®
Instruments and Accessories, and da Vinci® Advanced Technology
Educate Intuitive Commercial employees to train and support their da Vinci® customers on:
da Vinci® Instruments and Accessories
da Vinci® Advanced Technology
da Vinci® Si, da Vinci® Xi, da Vinci® X, and da Vinci® SP Surgical Systems
Educate Intuitive Commercial employees on the da Vinci® technical value propositions
Lead Train-the-Trainer Technical programs and trainings for Global Commercial Learning peers
Assess training participants technical competency
• Clinical Training
Become a Subject Matter Expert across key specialties: general surgery, colorectal surgery, gynecologic surgery, thoracic surgery, and urology
Maintain “expert” level certification of da Vinci surgical procedure lectures
Educate Intuitive Commercial employees on relevant clinical procedures as part of sales training programs and initiatives
Educate Intuitive Commercial employees on the da Vinci® clinical value propositions
Lead Train-the-Trainer Clinical programs and trainings for Global Commercial Learning peers
Assess training participants clinical competency
• Sales Training
Effectively present and deliver ISI Clinical Sales Process and Capital Sales Process presentations and workshops to new and existing employees
Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content
Assess training participants sales competency
Conduct routine field rides with field sales to diagnose common training needs as well as provide coaching, feedback and mentorship
Collaborate with cross-functional groups to create best in class sales training initiatives aligned with regional strategy
• Training Programs
Facilitate hands on learning experiences to accelerate the commercial organizations proficiency on da Vinci technology
Manage all segments of new hire training programs: Clinical and System Training (CAST)
Create curricula, agendas and training materials for all technical, clinical and sales training programs for existing commercial employees
Proctor training evaluations
Collaborate with Learning & Technology Specialist to execute e-learning initiatives
Identify resource needs with Systems and Logistics Coordinator
Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis