주요업무
▶Key Accountabilities & KPI
BEES project aims to digitize manufacturer, wholesaler and retailers liquor trade ecosystem and provide core values to different parties. Commercial Tech team is engaged in the project to design and implement new products/features to support business initiatives. BEES data migration engineer is mainly responsible for the operations of wholesaler master data sync with BEES app.
- Proactively engage with commercial business functions to achieve BEES business objectives
- Take technical communication lead amongst the wholesaler ERP, EAI, SKU MDM, Global BEES, and Online
- Journey teams to handle BEES data migration requests (service, incident)
- Take technical communication support for L1 call center
- Support ticket routing amongst the teams (ERP, EAI, SKU MDM, Global BEES, and Online Journey) to minimize service lead time.
- Manage tickets in Zendesk and JIRA
- Ensure data sync is complete, accurate, consistent, and timely. Identify and correct duplicates, inconsistencies, and errors in master data
- Manage new wholesaler onboarding data migration process and operation
- Organize regular operation performance meeting
- Evaluate data migration framework and research ways to optimize the framework, operation methodology, and processes
- Operate data migration complying with PIPA, ABI Policy and other relevant audit requirements (Access, Security, Privacy Policy, and others)
- Partner & vendor management (Global BEES, EAI, ERP)