Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted on the Great Place to Work list for the 10th consecutive year! We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career. We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement. We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity We are hiring for a Customer Success Manager to join our Digital Experience Team based out of Korea. In this role you will excel in the following areas: Customer Leadership • Evaluate interactions with key customers to gather feedback for improving Adobe products and services. Execution for Results • Partner with the sales management team to align on vertical objectives and achieve and exceed value realisation, retention & customer goals. Ensure the team is delivering on Ultimate Success objectives and driving outstanding key deliverables including Strategic Business Reviews, Value Realisation Strategy & Mutual Action Plans with customers. Expertise & Thought Leadership • Drive thought leadership and grow as a leader in one of the most exciting and dynamic technology fields today. Contribute thought leadership and standard methodologies, both internally and externally, around business transformation. Executive Presence and Influence • Engage broadly across the Customer and Adobe organizations from management through to C-Level/Influencer as required. Scale & Continuous Improvement • Complete innovative, repeatable, measurable Customer Success programs. Implement a process for continuous improvement, driven by user and customer insights, feedback, and industry research.

• Bachelor's Degree or equivalent required and an additional degree is beneficial • 10+ years of experience in customer success, relationship management, or management consulting organization with demonstrated, quantifiable experience delivering on significant business value • Strong executive presence, including the ability to effectively partner with and influence client executives and be a credible and effective C-level advisor • Creative problem-solving skills, including the ability to understand the impact and intersection of people, processes, and technical changes and to articulate high-level solutions to address business problems • Proven organizational and prioritization skills and an ability to work in a highly matrixed environment Outstanding executive-level interpersonal and written communication skills, with the ability to effectively navigate difficult conversations and mediate to healthy outcomes • Strong understanding of Adobe products, capabilities, and efficient use cases • High degree of intellectual curiosity and ability to absorb new concepts quickly • High level of energy and personal drive • Willingness to travel up to 25% of the time

For more details, please refer to the company website.